Return authorization

Start with the evidence.

Complete information helps the brand evaluate the request and keeps the return from losing time in follow-up.

Before you submit

Have these four things ready.

Policy
90-day return window
Items being returned for credit should generally have been purchased within the past 90 days. If an immediate replacement is required, place a separate purchase order.
01
Dealer and customer
Account name, contact, and current shipping information.
02
Product identification
Brand, model, serial number, and quantity.
03
Purchase evidence
Invoice number and approximate purchase date.
04
Useful failure detail
What happened, what was tested, and whether the problem repeats.

RA request

Product and failure details.

Provide the purchase, product, and troubleshooting details below. Complete information helps us respond more quickly.

Request a return authorization

Complete information helps your representative review the request quickly.

Dealer / account Contact name

Business email Phone

Brand Model / SKU

Serial number (optional) Quantity

Invoice / order number Purchase date

Describe the issue and troubleshooting Include what happened, what was tested, and whether the problem repeats. I confirm that the account, purchase, and product information above is accurate.

Complete purchase and product details help us review and route your request quickly.